Privacy Policy

1. Introduction

Welcome to Boarderly ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using the Service, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, and password when you create an account
• Profile Information: Nationality, passport type, home airport, and travel preferences
• User Reports: Wait time reports, checkpoint information, photos, and travel experiences you submit
• Communications: Messages you send to us for support, feedback, or inquiries
• Payment Information: If you make purchases, payment details processed by our payment providers

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, browser type
• Usage Data: Features used, pages visited, actions taken, time and duration of visits
• Location Data: With your explicit permission, precise or approximate location for airport detection and service improvement
• Log Data: IP address, access times, pages viewed, app crashes, and other system activity

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our airport wait time services
• Display aggregated and anonymized wait time data to users
• Personalize your experience based on your travel preferences
• Send you notifications about wait time updates and alerts (if enabled)
• Analyze usage patterns to improve user experience and service accuracy
• Respond to your inquiries and provide customer support
• Ensure the security and integrity of our services
• Comply with legal obligations and enforce our Terms of Service
• Develop new features and services

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Aggregated Data: We share anonymized, aggregated wait time data publicly to provide our core service
• Service Providers: Third-party services that help us operate our app (cloud hosting, analytics, customer support tools)
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information according to the following schedule:

6.1 Active Account Data

• Account Information: Retained while your account is active plus 30 days after deletion request
• Profile Information: Retained while your account is active
• User-Submitted Reports: Retained indefinitely in anonymized/aggregated form; personally identifiable reports retained for 3 years

6.2 Automatically Collected Data

• Usage Data: Retained for 24 months, then anonymized or deleted
• Location Data: Retained for 12 months in identifiable form, then anonymized
• Log Data: Retained for 90 days for security and debugging purposes
• Analytics Data: Retained in aggregated form indefinitely

6.3 Other Data

• Support Communications: Retained for 3 years after resolution
• Payment Records: Retained for 7 years as required by tax and financial regulations

6.4 Data After Account Deletion

When you delete your account:

• Your personal profile information will be deleted within 30 days
• Your submitted reports will be anonymized (no longer linked to your identity)
• Aggregated data derived from your usage may be retained indefinitely
• Backup copies may persist for up to 90 days before complete deletion
• Data required for legal compliance will be retained as necessary

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Request your data in a portable, machine-readable format
• Opt-out: Opt out of marketing communications and certain data processing
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@boarderly.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage information and improve our Service. You can control cookies through your browser settings, though this may affect functionality.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Japan and the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending a notification through the app
• Emailing registered users (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:

Email: privacy@boarderly.com

Data Protection Inquiries: dpo@boarderly.com